Shipping policy

We currently ship to addresses within Australia only.

Order Processing & Handling
* Processing Time: 1–3 business days (Monday–Friday)
* Order Cut-off: 4:00 PM AEST (Sydney time). Orders placed after the cut-off, or on weekends and public holidays, begin processing the next business day.
* Possible Delays: Orders may take longer if payment is incomplete, the shipping address is incorrect, or during peak seasons. In such cases, we will contact you by email.

Shipping Time
* Australia: 7–10 business days after processing and handling (Monday–Friday)

Shipping Charges
* Australia: $10 AUD flat rate
* From time to time, we offer free shipping as part of our sales. When a free shipping offer is active, it will be shown on our website and applied automatically at checkout.

Shipping Origin
All of our products are shipped directly from our fulfilment centres in China. This allows us to offer a wide range of products at competitive prices.

Factors That May Affect Delivery
While we strive to meet our stated timelines, certain circumstances are beyond our control, including:
* Severe weather conditions
* Holiday seasons
* Customs clearance
* Carrier errors or delays
We will always update you with any available tracking information if delays occur.

Taxes & Duties
* Prices shown at checkout include GST where applicable.
* Orders under $1,000 AUD generally do not attract import duties when entering Australia.
* Selina & Grace is not responsible for delays caused by customs clearance.

Order Cancellations
* If you wish to cancel an order after payment, contact us immediately at contact@selinagrace.com.
* We will try to help, but if your order has already been processed or shipped, we cannot cancel it. In that case, you may return it once received in accordance with our Refund Policy.

FAQ – Shipping

1. How long will it take to receive my order?
Processing takes 1–3 business days, then shipping takes 7–10 business days. In total, most orders arrive within 8–13 business days.

2. Do you ship internationally?
No. We currently ship within Australia only.

3. How much is shipping?
Shipping is a flat $10 AUD on all orders within Australia. During some of our sales we offer free shipping, which is applied automatically at checkout.

4. Can I track my order?
Yes. Once your order has shipped, you will receive an email with tracking information.

5. Will I need to pay customs duties or taxes?
Orders under $1,000 AUD generally do not attract import duties, and GST is included in the price at checkout where applicable.

6. What if my order is delayed?
Delays may occur due to customs, weather or carrier issues. We will provide updates and tracking whenever possible.

7. Can I change my shipping address after ordering?
Please contact us at contact@selinagrace.com within 8 hours of placing your order. If your order hasn't been processed yet, we can update it. Once shipped, we cannot make changes.

Questions? Email us at contact@selinagrace.com.