Refund policy

RETURN & REFUND POLICY
At Selina & Grace, we want you to love every piece. If something isn't right, you have 30 days from the date you receive your order to request a return.

Return Eligibility (change of mind)
To be eligible for a change-of-mind return, your item must be:
* In the same condition you received it: unworn, unwashed, unused, and with all tags attached
* In its original packaging
* Accompanied by your order number or proof of purchase

Fitting tip: please try on your pieces indoors, over underwear, and keep all tags attached until you're sure. Items with makeup, deodorant or perfume marks, pet hair, or signs of washing or wear cannot be accepted for a change-of-mind return.
We reserve the right to refuse change-of-mind returns that show signs of use, wear, or damage not caused by us.

How to Start a Return
1. Email us at contact@selinagrace.com with your order number and the item(s) you'd like to return.
2. We'll reply with your return instructions and the return address. Please do not send items back without contacting us first, as returns sent without instructions cannot be processed.
3. Ship your item using a trackable shipping service and send us the tracking number.

Return Shipping
* For change-of-mind returns, customers are responsible for return shipping costs, which are non-refundable.
* Change-of-mind returns are sent at the customer's risk until they arrive at our warehouse. We strongly recommend a trackable shipping service, as we cannot guarantee receipt of a return without tracking.
* We do not charge restocking fees.

Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives. If your item is faulty, damaged, or not what you ordered, contact us as soon as possible at contact@selinagrace.com with your order number and a photo or video showing the issue. We'll make it right with a repair, replacement or full refund, and we'll cover any reasonable return shipping costs for faulty or incorrect items.

Non-Returnable Items (change of mind)
The following items cannot be returned for a change of mind:
* Items marked "Final Sale" on the product page
* Gift cards
* Items that have been worn, washed, used, altered, or damaged after delivery
This does not affect your rights if an item is faulty, damaged or not as described, including Final Sale items.

Exchanges
If you'd like a different size or colour, please return the original item following the steps above and place a new order. Faulty or damaged items can be replaced free of charge.

Refunds
Once your return has been received and inspected, we'll email you to let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please allow some additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at contact@selinagrace.com.

Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions?
We're happy to help with any question about returns or your order. Email us at contact@selinagrace.com. We provide customer support exclusively by email.