Frequently Asked Questions
Orders & Payment
Choose your size and colour on the product page, tap Add to cart, and check out. You'll receive an order confirmation email straight away.
We accept Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay. All payments are processed through a secure, encrypted checkout.
Grab 2 or more pieces and save even more: 20% extra on 2 items, 25% extra on 3 items and 30% extra on 4+ items. Discounts apply automatically at checkout, and you can mix pieces from any collection.
Email us at contact@selinagrace.com within 8 hours of placing your order. If it hasn't been processed yet, we'll gladly update or cancel it. Once an order has been processed or shipped, we can't make changes, but you can return it once it arrives.
Shipping & Delivery
We currently ship to addresses within Australia only.
Shipping is a flat $10 AUD on all orders. During some of our sales we offer free shipping, which is shown on our website and applied automatically at checkout.
Orders are processed within 1–3 business days and then take 7–10 business days to arrive. Most orders arrive within 8–13 business days in total.
Our pieces are shipped directly from our fulfilment centres in China. This allows us to offer a wide range of styles at fair prices.
Yes. As soon as your order ships, we'll email you a tracking link so you can follow it all the way to your door.
Orders under $1,000 AUD generally don't attract import duties, and GST is included in the price at checkout where applicable. There are no surprise fees on delivery.
Returns & Refunds
If something isn't quite right, you have 30 days from delivery to request a return. Items must be unworn, unwashed and have all tags attached. Please read our full Refund Policy for details.
Email us at contact@selinagrace.com with your order number and the item(s) you'd like to return. We'll reply with your return instructions and address. Please don't send items back without contacting us first.
For change-of-mind returns, return shipping is paid by the customer. If your item arrives faulty, damaged or incorrect, we'll make it right and cover the reasonable return costs.
Yes. Simply return the original item following the steps above and place a new order for the size or colour you'd like.
Once we've received and checked your return, we'll email you. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show it.
Sizing & Fit
Check the size details on each product page. If you're between sizes or unsure, email us at contact@selinagrace.com with your usual size and we'll be happy to help you choose.
Get in contact with us
Email us at contact@selinagrace.com. We reply Monday to Friday, 9:00 AM–5:00 PM AEST, and aim to respond within 24 hours. We provide customer support by email only.